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Job Tracking ID:  512181-609856
Location:   Philadelphia, PA
Job Type:  Full-Time/Regular
Date Updated:  March 14, 2018
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Job Description:

Scope of Position:

Provide a high quality phone experience for incoming calls by determining customer type, listening to needs, and using knowledge of CareerLink services to discuss the best method for receiving services or directing the customer to the most appropriate department.
Essential Functions:
• Follow communication scripts based on type of customer call (ie: employer, job seeker, agency)
• Identify customer’s needs through strategic questions and active listening skills
• Clarify expectations of customer
• Offer information about services appropriate to customer’s needs
• Address any questions or concerns in a professional manner
• Route customer to the appropriate staff person or department to deliver the service requested
• Document all incoming calls through a standardized spreadsheet
• Provide weekly reporting to Team Lead
• Attend trainings as required
• Communicate routinely with all CareerLink service providers to ensure knowledge of services and points of contact are current

Experience and Skills:

• Prior experience and comfortability with long periods of time on the phone
• Strong verbal and communication skills
• Experience in delivering high quality customer service
• High School Diploma preferred
• One person will be working 10:30 am – 7:00 pm or 7:30 am – 4:00 pm

To apply for this position, please click on the submit your resume button.

Additional Information:

Job Level:   Mid Career (2+ years)
Number of Openings:   1
Years of Experience:   2 - 5 Years
Level of Education:   High School/GED
Salary:   $ 38,000 to 38,000 per year
Starting Date :   ASAP