Customer Service Representative

Job Tracking ID:  512181-607902
Location:   York, PA
Job Type:  Full-Time/Regular
Date Updated:  February 07, 2018
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Job Description:

Scope of Position
Coordinates the overall function of customer outreach, intake and orientation, assessment and eligibility.

Essential Functions
• Coordinates overall intake, assessment and orientation process
• Determines program eligibility, explains program enrollment process and requirements, and completes WIOA applications
• Determines job readiness needs, employment and/or training for customers
• Conducts job seeker interviews, and consults in determining appropriate career pathway and career planning
• Assists job seeker in JobGatewaySM registration and enrollment
• Provides overview of available job search resources and workshops
• Counsels, motivates, and encourages job seekers in advancing employment, training and retention goals, and provides support in resolving issues that may impede successful job placement.
• Informs job seeker of services available in partnership with PA CareerLink® or other community resources and assists with appropriate referral
• Demonstrates, maintains and communicates programmatic policies and procedures.
• Partners and assists staff in rapid response orientations and outreach
• Prepares statistical monitoring and other reports pertaining to intake/assessment flow
• Participates in staff meeting and development trainings

Experience and Skills:

• Two years of professional experience in career counseling, case management or a related customer service management capacity
• Excellent communication, analytical and interpersonal skills
• Bachelor's degree is preferred, or an acceptable combination of education and experience
• Bilingual (Spanish) preferred
• Valid Driver’s License and an automobile are required

Additional Information:

Job Level:   Mid Career (2+ years)
Number of Openings:   1
Years of Experience:   2 - 5 Years
Level of Education:   BA/BS
Salary:   $ 33,000 to 35,000 per year
Starting Date :   ASAP