Career Services Manager

Job Tracking ID:  512181-562053
Location:   Jackson Heights, NY
Job Type:  Full-Time/Regular
Date Updated:  January 27, 2017
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Job Description:

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work alongside other passionate people in a supportive environment where collaboration and creativity are encouraged? Are you driven to improve your skills for the purpose of helping others? Then the Career Services Manager position is for you! We are seeking compassionate and team-oriented individuals to join our spirited team.

As Career Services Manager, you will oversee a team of Career Navigators to ensure participants are receiving individualized service plans, follow-up and appropriate job readiness services. You will also provide support and assistance to participants in all areas related to gaining and/or retaining employment and career advancement.

Successful Elements:

  • Accurately complete required documentation for enrollment
  • Meet with participants and help identify employment and educational goals
  • Oversee participant activities and assist with workshop schedules
  • Provide referrals for educational or training programs
  • Offer resume and interview skills review, and provide feedback for participant next steps
  • Provide consistent follow-up and support to participants
  • Document all participant contacts and activities in case notes
  • Communicate information with appropriate team members and/or participants when applicable
  • Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination.
  • Ensure that positive outcomes and goals are met as required by contract
  • Support the Program Manager and create a positive culture for growth and success

Experience and Skills:

Required Experience:

  • Ability to prioritize tasks and document visits and contacts
  • Demonstrated telephone, computer and written communication skills
  • Ability to maintain flexibility as needs of contract or participant require
  • Customer service experience required, leadership experience preferred
  • Proficient in Microsoft Office programs

Required Education:

  • Bachelor’s degree or equivalent experience

 Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!

To apply for this position, please click on the submit your resume button.


Additional Information:

Job Level:   Management
Number of Openings:   1
Years of Experience:   2 - 5 Years
Level of Education:   Any
Salary:   $ $65,000 to 65,000 per year
Starting Date :   ASAP